Help without waiting for an on-site visit
Many everyday computer problems are not caused by hardware failure. Incorrect program configuration or a problem with an account, printer, email or system settings can often be solved remotely. This lets the user return to work faster and costs less than an unnecessary on-site visit.
Example requests
- program or user account configuration,
- email and browser problems,
- printer and network device settings,
- Windows and application errors,
- installation of updates and software,
- helping a user perform a specific task.
Connection security
A remote connection is started with the user’s consent. After the session ends, access should not remain active without agreement. If the problem concerns hardware or requires physical measurements, we move to normal service diagnostics.
onlinesupport without an on-site visit
fastershorter response time
with consentsession started by the user
How does it work?
Contact
You describe the problem by phone.
Connection
We start the agreed remote support tool.
Repair
We diagnose the configuration and make the necessary changes.
Completion
We check the result and close the session.