Ongoing IT support without building an in-house department
Reliable IT infrastructure is now part of business continuity. A computer failure, data loss, email or network problem can stop several people from working at once. Ongoing IT support makes it possible to react earlier and provides one point of contact for technical matters.
Scope of support
- management of computers, servers and network devices,
- ongoing user assistance and HelpDESK,
- installation, configuration and updating of applications,
- backups, monitoring and basic security,
- web hosting, domains, email and network services,
- hardware servicing and preparation of new workstations,
- system and data migrations,
- advice on hardware purchases and planning changes.
Support tailored to the business
Not every business needs the same support model. Ongoing support, billing according to the scope of work or individual projects are all possible. The most important things are predictability and fast contact when a problem occurs.
HelpDESKone place for support requests
monitoringearlier detection of some problems
backupbackups as part of business continuity
How does it work?
Assessment
We identify the most important systems and user needs.
Priorities
We identify elements that need securing or organising.
Support
We handle current requests and administration work.
Development
We plan infrastructure changes in stages, without unnecessary costs.